Frequently asked questions
When you shop with us as a consumer, you have a 14-day right of withdrawal in accordance with the Consumer Contracts Act.
The withdrawal period begins on the day you receive the item.
If you regret your purchase:
Fill in the form: If you have already received your item, start by filling out the return form below.
Receive confirmation: As soon as the form is submitted, we will send you an email confirming that we have received your return request.
QR code sent: We will then send you an email with a QR code. Simply present this at your local parcel shop when you drop off the package. The staff will then scan the code and print the shipping label for you.
Return shipping: Please note that as a customer, you are responsible for the cost of return shipping. The amount will automatically be deducted from your refund, which will be credited as soon as we have received and processed your returned item.
According to the Danish Consumer Contracts Act, you have a 14-day right of withdrawal, even if you have used the product. However, you may lose the right to a full refund if the value of the equipment has diminished.
Online use (14-day right of withdrawal): You are allowed to use the product and still regret the purchase, in the same way you would in a physical store. However, the item must be resalable as new if you want a full refund.
Loss of value due to use: If the item has been used, scratched, or otherwise worn, you will only receive the amount for which it can be sold to another party. If kitchen equipment (e.g., a blender or a knife) has lost its resale value, you may risk not getting your money back.
Special exceptions: The right of withdrawal does not apply if you have purchased food or beverages (foodstuffs), or if it is custom-made kitchen equipment.
Please note that all products must be returned in their original packaging!
About Us
Ouitulie – Danish webshop with professional kitchen equipment.
Ouitulie is a Danish webshop specializing in kitchen equipment, silicone molds, kitchen machines, and professional kitchen tools for gastronomy, baking, and modern cooking. The assortment is built with a focus on functionality, quality, and innovative products that make work in the kitchen more efficient, precise, and creative.
Ouitulie's selection differs from traditional kitchen webshops. Instead of an enormous catalog of random items, the assortment focuses on carefully selected products within professional kitchen equipment, specialized silicone molds, practical kitchen tools, and modern kitchen machines.
The goal is simple: to make unique and functional kitchen equipment more accessible to professional chefs, bakers, and passionate home cooks alike.
Kitchen equipment selected with experience from the professional kitchen
The product selection is based on practical experience from the culinary profession and daily work in professional kitchens. This professional approach means that the focus is on kitchen tools and equipment that are actually used in practice – not just products that look good on a shelf.
Many products are therefore chosen based on three central criteria:
• Functional kitchen equipment that saves time in the kitchen
• Innovative tools that make cooking easier
• Professional silicone molds and specialized tools for gastronomy and dessert
The result is a webshop with kitchen equipment that is designed for use – not just for display.
Unique selection of silicone molds, kitchen tools, and kitchen machines
At Ouitulie, you'll find a different selection of kitchen equipment than at many traditional retailers. The assortment includes:
Silicone molds for tuiles, decoration, and dessert plating
Specialized kitchen equipment for gastronomy and presentation
Practical kitchen tools for efficient cooking
Selected kitchen machines for modern kitchens
Innovative tools that make kitchen work easier
The assortment focuses on products that offer new possibilities in the kitchen and help create more precise and professional results.
Dynamic assortment
Ouitulie works with a dynamic assortment of kitchen equipment. New products are continuously added to the webshop, while others are discontinued. This means that the selection is constantly evolving and provides access to exciting new kitchen tools and innovative products.
Some products become permanent favorites in the assortment, while others are only available for a limited period.
For customers, this means an assortment where new products within kitchen equipment, silicone molds, and professional kitchen tools can be discovered regularly.
Competitive prices on kitchen equipment
An important part of Ouitulie's concept is to offer quality equipment at competitive prices. Many products are priced below the level of traditional kitchen stores and larger kitchen webshops.
This is possible because some products are hand-picked for their function and quality, while others are purchased in larger quantities, which allows prices to be kept low without compromising functionality.
Kitchen equipment for chefs, bakers, and passionate home cooks
Ouitulie caters to anyone who values good kitchen equipment. The assortment is particularly relevant for:
Professional chefs
Bakers and pastry chefs
Gastronomy enthusiasts
Ambitious home cooks
The focus is on kitchen tools and specialized equipment that make work faster, easier, and more precise.
Return form
Fill in all fields to return your order
