When you shop with us as a consumer, you have a 14-day right of withdrawal in accordance with the Consumer Contracts Act.
The withdrawal period begins on the day you receive the item.
If you regret your purchase:

Fill in the form: If you have already received your item, start by filling out the return form below.

Receive confirmation: As soon as the form is submitted, we will send you an email confirming that we have received your return request.

QR code sent: We will then send you an email with a QR code. Simply present this at your local parcel shop when you drop off the package. The staff will then scan the code and print the shipping label for you.

Return shipping: Please note that as a customer, you are responsible for the cost of return shipping. The amount will automatically be deducted from your refund, which will be credited as soon as we have received and processed your returned item.

According to the Danish Consumer Contracts Act, you have a 14-day right of withdrawal, even if you have used the product. However, you may lose the right to a full refund if the value of the equipment has diminished.

Online use (14-day right of withdrawal): You are allowed to use the product and still regret the purchase, in the same way you would in a physical store. However, the item must be resalable as new if you want a full refund.

Loss of value due to use: If the item has been used, scratched, or otherwise worn, you will only receive the amount for which it can be sold to another party. If kitchen equipment (e.g., a blender or a knife) has lost its resale value, you may risk not getting your money back.

Special exceptions: The right of withdrawal does not apply if you have purchased food or beverages (foodstuffs), or if it is custom-made kitchen equipment.

Please note that all products must be returned in their original packaging!