Shipping policy

📦 Shipping & Delivery Policy

Applicable for Ouitulie.com

Last updated: July 20, 2026

🏷️ General Information

  • Webshop: www.ouitulie.dk/www.ouitulie.com

  • CVR / VAT No.: DK42659932

  • Country: Denmark

  • Contact: info@ouitulie.dk

This Shipping Policy applies to all purchases made on www.ouitulie.dk and is compliant with European Union consumer legislation and Danish law.

🇪🇺 Shipping Destinations & Zones

OUITULIE delivers to select European countries within the European Union. Shipping fees and delivery times are organized into fixed geographical shipping zones. No matter where you live within a specific zone, the shipping rate for that zone remains fixed.

We currently deliver to the following EU countries: Belgium, Bulgaria, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, and Sweden.

🚚 Shipping Rates & Zone Pricing

  • Zone-Based Rates: Shipping rates vary depending on the destination zone. The exact shipping charge for your country will always be clearly displayed at checkout before you complete your order.

  • Shipping Carriers: Orders are shipped via trusted international delivery networks (e.g., GLS / local partner couriers).

⏱️ Delivery Times

Estimated delivery times vary depending on the destination country/zone:

  • Standard EU Delivery: Typically 2–8 business days after dispatch (depending on the destination zone).

  • Extended Delivery Times: Certain remote zones, island destinations, or transit regions may experience extended delivery times.

  • Delays: Delivery estimates are indicative. Delays may occur due to customs processing (where applicable), local carrier backlogs, weather conditions, or force majeure events.

📦 Order Processing & Dispatch

  • Dispatch: We aim to process, pack, and dispatch all in-stock orders within 1–3 business days (Monday to Friday, excluding Danish national holidays).

  • Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's progress.

⚖️ Risk of Loss & Transport Responsibility

In accordance with EU consumer regulations:

  • Seller Responsibility: OUITULIE retains the risk for lost or damaged goods during transit until the physical item has been delivered to you or a designated recipient at the shipping address provided.

  • Customer Responsibility: Once the package has been successfully delivered to your address or selected parcel pickup location, the risk passes to you.

📦💥 Damaged or Lost Packages

1. Packages Damaged in Transit:

If your parcel arrives with visible damage to the outer packaging or the goods inside:

  • Please notify the delivery courier immediately upon receipt if possible.

  • Contact us at info@ouitulie.dk as soon as possible (preferably within 48 hours) with photographic evidence of both the outer packaging and damaged contents so we can initiate a claim with the carrier and resolve the issue for you.

2. Lost Packages:

If your parcel has not arrived within the expected timeframe and tracking shows no updates:

  • Contact us at info@ouitulie.dk, and we will launch an investigation with our logistics carrier (GLS) to locate your shipment or issue a replacement/refund if the package is confirmed lost.

📩 Contact Us

If you have any questions regarding our shipping options, delivery zones, or tracking your package, please reach out to us at:

📧 info@ouitulie.dk